UPS buys reverse logistics company Happy Returns

ATLANTA – UPS has acquired Happy Returns from PayPal.

Image: UPS

Happy Returns is a US-based software and reverse logistics company that enables frictionless, no-box, no-label returns for merchants and consumers.

“We know that returns have long frustrated shoppers and retailers looking for quick and easy solutions,” said UPS CEO Carol B. Tomé. “By combining Happy Returns’ easy digital experience and established drop-off points with UPS’s small package network and footprint of close to 5,200 The UPS Store locations, box-free, label-free returns will soon be available at more than 12,000 convenient locations in the US.”

Happy Returns offers a full stack of returns solutions, powered by software and fully scaled reverse logistics operations that facilitate frictionless returns. Users can access a returns portal, make a box-free return at the most convenient location and have their item shipped, sorted and returned to the merchant.

“Joining the UPS team is a win for both our employees and our customers,” said Happy Returns CEO and co-founder David Sobie, who will lead the business for UPS after the deal closes. “In recent years, the growth of Happy Returns has accelerated, and we’ve built an enterprise-grade solution. This new chapter is a natural next step for Happy Returns and allows us to harness the power of the UPS network to transform the returns industry.”

The acquisition is expected to close in the fourth quarter of 2023, subject to conditions and regulatory approvals. Terms of the acquisition were not disclosed.